FAQ
Order FAQs
Have questions about your order? We’ve got answers! Here are some of the most common things we’re asked at Jayde & Co.:
Can I change or cancel my order?
We get it — sometimes you hit “checkout” a little too fast! If you need to make changes to your order, please email us at Jaydeandco13@gmail.com within 2 business hours of placing your order.
We’ll do our best to accommodate your request, but after that window, we may not be able to make changes as your order could already be in processing.
Can I add items to my order after it’s placed?
Unfortunately, we cannot add items to an existing order once it’s been placed. If you’d like to purchase additional items, you’ll need to place a separate order.
How do I know my order went through?
Once your order is placed, you’ll receive a confirmation email. If you don’t see it within a few minutes, check your spam or promotions folder just in case!
How can I track my order?
As soon as your order ships, you’ll receive an email with a tracking number so you can follow its journey right to your door.
My package says delivered, but I didn’t get it — what do I do?
Oh no! If your package shows as delivered but you can’t find it, please first check with neighbors or nearby family members. If it’s still missing, contact the shipping carrier for help. Jayde & Co. is not responsible for lost or stolen packages, but we’ll do our best to guide you through the next steps.
Still need help?
Reach out to us anytime at Jaydeandco13@gmail.com — we’re always happy to assist!